Introduction

At UrbanViva ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.urbanviva.co (the "Website") or use our services, including any related mobile applications (collectively, the "Services").

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase products or services
• Subscribe to our newsletter
• Contact us through our website
• Participate in surveys, contests, or promotions
• Post comments or reviews

This information may include:

• Name
• Email address
• Phone number
• Payment information
• Account credentials
• Any other information you choose to provide

Automatically Collected Information

When you visit our Website or use our Services, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Access times and dates
• Pages viewed
• Referring website addresses
• Clickstream data
• Other technical information about your device and internet connection

We collect this information using various technologies, including cookies, web beacons, and similar tracking technologies.

Cookies and Similar Technologies

Cookies are small data files that are placed on your device when you visit our Website. We use cookies and similar technologies to:

• Enhance your browsing experience
• Analyze usage patterns
• Remember your preferences
• Provide personalized content
• Monitor the effectiveness of our marketing campaigns

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Services may not function properly.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and fulfill your orders, subscriptions, and other transactions
• Communicate with you about your account, orders, and other inquiries
• Send you marketing communications, newsletters, and promotional materials
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage, trends, and activities related to our Services
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Comply with legal obligations and enforce our terms and policies

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who help us operate our business and deliver our Services, such as payment processors, email service providers, hosting services, analytics providers, and customer service providers. These service providers are authorized to use your personal information only as necessary to provide services to us.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights and Safety

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us at support@urbanviva.co. Please note that we may ask you to verify your identity before responding to such requests.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and transactions.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@urbanviva.co. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend reviewing the privacy policies of any third-party services you visit or use.

Brand Affiliation Disclaimer

We're not affiliated with any brands or products mentioned in our ebook/guide or content. Any references to third-party brands, products, or services are for informational purposes only and do not constitute an endorsement or affiliation with those entities.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our Services, you consent to the transfer of your information to India and other countries which may have different data protection rules than those of your country.

Compliance with Information Technology Act, 2000

This Privacy Policy is in compliance with the Information Technology Act, 2000, and the rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our Website with an updated effective date. Your continued use of our Services after any changes to this Privacy Policy will constitute your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@urbanviva.co

Website: www.urbanviva.co

This Privacy Policy was last updated on Feb 05, 2025.