At UrbanViva, customer satisfaction is our top priority. We have established this Refund Policy to ensure transparency and clarity regarding refunds and cancellations for our digital products. By purchasing our products, you agree to the terms outlined in this policy.

Refund Policy

Due to the nature of digital products, all sales are considered final once the product is delivered. However, we understand that exceptional circumstances may arise.

Refund Eligibility

1. Followed Guide Steps: You must have diligently followed every step in our guide to groom yourself.

2. Failure to Groom: If, despite following the guide for 30 days minimum, you fail to groom yourself, you may be eligible for a refund.

3. Proof of Effort: To request a refund, provide detailed information about the steps you followed, along with any relevant photos or documentation showing your efforts.

4. Time Frame: Refund requests must be made within 30 days of purchase.

Exceptions to Refund Policy

Refunds may also be considered in the following exceptional circumstances:

(i) Duplicate Purchase: If you accidentally purchased the same product twice.

(ii)Technical Issues: If you experience technical difficulties that prevent access to your purchased content despite reasonable troubleshooting efforts.

Non-Refundable Scenarios

Refunds will not be provided in the following situations:

1. Change of Mind: Simply changing your mind about the purchase.

2. Incompatible Expectations: Finding the content different from what you expected, provided our description was accurate.

3. User Error: Issues arising from failure to follow download instructions or system compatibility requirements.

4. Time Lapse: Requests made after the specified 30-day period.

5. No Supporting Evidence: Insufficient evidence of effort is provided

Refund Process

Submit Request: Email your refund request to support@urbanviva.co with your order number and detailed explanation.

Documentation: Include any required proof of eligibility as outlined above.

Review: Our team will review your request within 3-5 business days.

Decision: You will be notified of our decision via email.

Processing: Approved refunds will be processed to the original payment method within 7-10 business days.

Contact Us

If you have any questions regarding our Refund Policy, please contact our customer support team:

Email: support@urbanviva.co

Website: www.urbanviva.co

We are committed to resolving any issues to ensure your satisfaction with our products and services.

This Refund Policy was last updated on Feb 05, 2025.