Terms & Conditions
Introduction
Welcome to UrbanViva! These Terms and Conditions ("Terms") govern your use of www.urbanviva.co and all related services, content, and features (collectively, the "Services") offered by UrbanViva ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
These Terms constitute a legally binding agreement between you and UrbanViva. We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Services after any changes indicates your acceptance of the modified Terms.
Definitions
User Accounts
Account Creation: To access certain features of our Services, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
User Conduct
As a user of our Services, you agree to:
1. Provide true, accurate, current, and complete information about yourself as prompted by any registration forms on the Services.
2. Maintain and promptly update the information provided during registration to keep it true, accurate, current, and complete.
3. Be fully responsible for all activities that occur under your account and password.
4. Immediately notify UrbanViva of any unauthorized use of your account or any other breach of security.
5. Ensure that you exit from your account at the end of each session.
6. Use reasonable efforts to prevent unauthorized access to our Services, including by protecting your login credentials.
7. Not transfer or sell your account, profile, or any related user rights to another person or entity.
8. Comply with all applicable laws and regulations while using our Services.
9. Use our Services in a manner consistent with these Terms and any and all applicable local, state, national, and international laws and regulations.
Intellectual Property Rights
Our Intellectual Property
The Services and all Content, features, and functionality thereof, including but not limited to all information, software, text, displays, images, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by UrbanViva, its licensors, or other providers of such material and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:
1. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
2. You may store files that are automatically cached by your web browser for display enhancement purposes.
3. You may print or download one copy of a reasonable number of pages of the Services for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
4. If we provide social media features with certain content, you may take such actions as are enabled by such features.
You must not:
1. Modify copies of any materials from the Services.
2. Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services.
3. Access or use for any commercial purposes any part of the Services or any services or materials available through the Services.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Services in breach of the Terms, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by UrbanViva.
Third-Party Links and Content
The Services may contain links to third-party websites, services, or resources that are not owned or controlled by UrbanViva. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that UrbanViva shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
If you access a third-party website from the Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites. You expressly relieve UrbanViva from any and all liability arising from your use of any third-party website, service, or content.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
User Content
By uploading, posting, or transmitting User Content to the Services, you grant UrbanViva a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content on and through the Services.
You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant the license above to UrbanViva. You also represent and warrant that your User Content does not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights.
E-Commerce Terms
Product Information
We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions or other content on the Services are accurate, complete, reliable, current, or error-free.
Product Availability
Product availability and descriptions on our Services are subject to change without notice. We reserve the right to limit quantities of any products or services that we offer. We make reasonable efforts to display the attributes of our products accurately, including applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
The inclusion of any products or services on our Services at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Services is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
Pricing and Payment
All prices are in Indian Rupees (INR) unless otherwise specified. We reserve the right to change prices at any time. All payments must be made through our approved payment methods. By providing payment information, you represent and warrant that you have the legal right to use any payment method you provide.
Digital Products
Ebooks and Digital Content
All sales of digital products, including ebooks and digital content, are final and non-refundable unless otherwise specified in these Terms.
License for Digital Products
When you purchase a digital product, we grant you a non-exclusive, non-transferable license to access and use such product for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform the digital product.
Disclaimer
This ebook or guide is intended for informational purposes only. While every effort has been made to ensure the accuracy of the content, it is not intended to replace professional advice. Readers are encouraged to consult qualified experts for guidance. UrbanViva assumes no responsibility for any loss or damage resulting from the use of the information contained within this book.
This ebook may reference or recommend various beauty creams, skincare products, shampoos, conditioners, fashion items, and related products. Readers are strongly advised to consult a qualified professional or conduct a patch test before using any product mentioned. UrbanViva holds no responsibility for any allergic reactions, adverse effects, or other issues resulting from the use of these products.
Refund and Cancellation Policy for Digital Products
We aim to deliver high-quality content. However, please note:
1. Due to the nature of digital products, all sales are final unless the product was not delivered as described.
2. Refunds will only be considered in the case of:
- Duplicate purchases.
- Technical errors on our end that prevent access to the purchased content.
3. We do not offer refunds for user-related issues like forgotten downloads, incompatible devices, or failure to understand the content.
Customer Service
UrbanViva is committed to providing exceptional customer service. If you have any questions, concerns, or complaints about our products or services, please contact our Customer Service team at support@urbanviva.co.
Our Customer Service team is available Monday through Friday, 10:00 AM to 6:00 PM IST, excluding public holidays in India. We strive to respond to all inquiries within 48 business hours.
For order-related issues, please provide your order number, date of purchase, and a detailed description of your concern to expedite the resolution process.
For technical issues with our Services, please provide details about the device and browser you are using, along with a description of the problem you are experiencing.
We value your feedback and suggestions for improving our Services. Please send your feedback to support@urbanviva.co with the subject line "Feedback."
Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Cookie Policy
Our Services use cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our Services and allows us to improve them.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
1. Strictly Necessary Cookies: These are cookies that are required for the operation of our Services. They include, for example, cookies that enable you to log into secure areas of our Services.
2. Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Services when they are using it. This helps us to improve the way our Services work, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality Cookies: These are used to recognize you when you return to our Services. This enables us to personalize our content for you, greet you by name, and remember your preferences.
4. Targeting Cookies: These cookies record your visit to our Services, the pages you have visited, and the links you have followed. We will use this information to make our Services and the advertising displayed on it more relevant to your interests.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Services.
Except for essential cookies, all cookies will expire after 12 months.
Disclaimer of Warranties
THE SERVICES AND ALL CONTENT PROVIDED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. URBANVIVA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
URBANVIVA MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DOES URBANVIVA MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES.
YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
Limitation of Liability
IN NO EVENT SHALL URBANVIVA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE TOTAL LIABILITY OF URBANVIVA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO URBANVIVA DURING THE 12 MONTHS PRECEDING SUCH CLAIM.
Indemnification
You agree to defend, indemnify, and hold harmless UrbanViva, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
(i) your use of and access to the Services;
(ii) your violation of any term of these Terms;
(iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or
(iv) any claim that your User Content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Services.
Governing Law and Jurisdiction
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Delhi, India, and you hereby consent to the personal jurisdiction and venue therein. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Information Technology Act Compliance
These Terms comply with the Information Technology Act, 2000 of India and the rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines) Rules, 2011.
You acknowledge and agree that we may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws, or government requests; (b) enforce these Terms; (c) respond to claims that any User Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of UrbanViva, its users, and the public.
In accordance with the Information Technology (Intermediaries Guidelines) Rules, 2011, we will take down any unlawful content upon receiving actual knowledge in the form of a court order, or upon being notified by the appropriate government or its agency.
Dispute Resolution
Mandatory Arbitration
Any dispute arising out of or relating to these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in Delhi, India. The language of the arbitration shall be English. The number of arbitrators shall be one. The arbitration proceedings shall be confidential.
Class Action Waiver
YOU AND URBANVIVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of UrbanViva.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. We may assign or transfer these Terms, at our sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Entire Agreement
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and UrbanViva concerning the Services.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@urbanviva.co
Website: www.urbanviva.co
Last updated: Feb 05, 2025